Remote within U.S. - Full Time
As our customer base continues to grow, we are looking for a highly organized, efficient, and innovative Technical Support Representative. This role will be primarily a customer-facing technical customer support position, assisting / educating users as needed, and will capture and share customer perspectives with the rest of the Aidin team.
This role is a remote, full time position. Part-time hourly applicants will be considered on a case-by-case basis.
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This role will report to the Director – Client Success. Some software and healthcare experience is preferred, but not required.
What are you responsible for?
- Provide technical assistance and answers to users’ questions by fielding support calls, chat, email, and/or other communication from users with inquiries about how Aidin software works
- Assist users by troubleshooting problems with the Aidin software or user process errors, which may include diagnostic tools and/or following verbal instructions
- Lead weekly new user training sessions for various user groups, as needed
- Track, summarize, and share customer issues and perspectives about the Aidin platform with the Operations and Product teams
- Ensure that all customers have a positive experience and interaction with the Aidin Support Team
- Bring enthusiasm to all new ideas, offer input, and execute quickly
The ideal candidate for this role will be:
- Patient, pleasant, and professional with hospital and provider customers
- An excellent verbal and written communicator with interpersonal and customer service skills
- Able to gain a deep understanding of the Aidin software, various use-cases, and potential challenges
- Able to explain technical and non-technical issues and solutions to clients who often have a limited technical understanding
- A self-starter with attention to detail and willingness to work in a fast-paced environment
- Able to manage time-sensitive requests, ask for help when needed, and produce results
- Experienced working with Zendesk, MS Office, Google Applications, and other web-based productivity tools, with ability to quickly learn an array of other applications
- Passionate about healthcare and technology
Aidin is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status or disability status and will not be discriminated against on the basis of disability
