We are seeking a Bilingual Customer Service Coordinator to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Assist with inventory cycle counts
- Assist with fulfillment orders
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Warehouse experience a plus
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Job Type: Contract
Pay: Up to $18.00 per hour
Experience level:
- 1 year
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Los Angeles, CA 90021: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer support: 1 year (Preferred)
- Warehouse: 1 year (Preferred)
- Phone etiquette: 1 year (Preferred)
Language:
- Spanish (Required)
Work Location: In person
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