$ads={1}2.1Accept telephone calls from prospects and set appointments. 2.2Qualify prospects and complete guest cards (front and back). 2.3Qualify prospects on type, size, price, and amenities available. 2.4Refer prospects to another affiliated property, if yours does not meet their needs. 2.5Obtain proper identification before showing prospects unit or model. 2.6Sell prospects on the merits of the property and the management company. 2.7Use closing techniques to capture all leases. Secure an application fee and deposit to hold the apartment off the market. All fees must be paid in separate money orders or cashier’s checks made payable to the property. 2.8Assist the prospect in completing the applications, making sure that all information is completed on both sides with proper signatures. 2.9Maintain accurate records on all phone calls and visits. 2.10Follow up with phone calls on guest cards and maintenance service requests on a daily basis. 2.11Never jeopardize your personal safety. 3.0 Administrative 3.1Verify Application and Process Paperwork 3.2Review all applications within twenty-four (24) hours of receipt. 3.3Obtain rental verification through company approved service provider. Upon move-in or move-out, complete and submit information to the provider. 3.4Contact previous landlords for references. At least six months to one-year references are needed. Verify rental payments, late payments, NSF checks, 30-day notices given, any security problems, and eligibility for re-lease. 3.5Contact employer(s) to verify employment. Six months to one year employment is required. Income must be 3.5 to 4.0 times rental payment. (Salary requirements vary from property to property, depending on the location and the clientele.) 3.6Walk all ready units to know the locations and presentable conditions of units that need to be leased. Also, when walking units, check smoke detectors, fire extinguishers, and other security devices to make sure they are in proper working order. 3.7Criminal history is checked by calling a company approved service provider. Obtain past and/or current felony history on the prospects. Criminal checks must be verified on all prospects. Information varies from city to city. 3.8Notify prospect of acceptance or denial of application immediately. Acceptance or denial is determined by the manager or authorized personnel. Document notification of approval or denial with signature and date. 3.9Complete all paperwork and prepare a lease package for move-ins. Submit to manager for signature prior to move-in. 3.91Ensure the timely move-ins of new residents. Make sure all paperwork is signed prior to issuing keys. Complete the move-in inventory condition form and the security device checklist with the resident on the day of move-in. 4.0Generate Traffic for the Property 4.1Market with local employers to generate traffic. 4.2Maintain contact with locators. Keep them informed of current specials. 4.3Complete market surveys on a monthly basis. 4.4Shop other properties to survey competition and to learn new techniques. 5.0Keep Current Residents Satisfied 5.1Accept calls for maintenance requests from residents. 5.2Call back resident to verify maintenance work performed. 5.3Assist in planning and directing community activities. 5.4Complete and submit renewal worksheet for manager approval sixty (60) days prior to lease expiration. Contact residents with an appropriate letter at least 35 days in advance.
Medical, Dental and Vision benefits, 401K, FSA Program, EAP Program, Paid Holidays, Sick and Vacation time included.
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